IT Service Alliance, along with its affiliates: PARSEC Group, BCL Mainframe Services, and Salem Automation, recognizes that the confidentiality, integrity, and availability of the information and data we create, maintain, and host are essential to our success and to protecting the privacy of our partners.

As a service provider, we understand the importance of transparency in our security practices, tools, resources, and shared responsibilities, ensuring our customers can trust IT Service Alliance as a secure and reliable partner.

This Security Posture outlines the key measures we take to identify and mitigate risks, implement industry best practices, and continuously strengthen our security and compliance framework.

Founded in 2024

Controls (36)

Here are the controls implemented at IT Service Alliance to ensure compliance, as a part of our security program.

Product security (2)

Production System User Review

Entity's Infosec officer reviews and approves the list of people with access to production console annually

Situational Awareness For Incidents

Entity maintains a record of information security incidents, its investigation, and the response plan that was executed in accordance with the policy and procedure defined to report and manage incidents.

Data security (5)

Production Databases Access Restriction

Entity ensures that access to the production databases is restricted to only those individuals who require such access to perform their job functions.

User Privileges Reviews

Entity's Senior Management or the Information Security Officer periodically reviews and ensures that access to the critical systems is restricted to only those individuals who require such access to perform their job functions.

User Access Reviews

Entity's Senior Management or the Information Security Officer periodically reviews and ensures that administrative access to the critical systems is restricted to only those individuals who require such access to perform their job functions.

Inventory of Infrastructure Assets

Entity develops, documents, and maintains an inventory of organizational infrastructure systems, including all necessary information to achieve accountability.

Testing for Reliability and Integrity

Entity tests backup information periodically to verify media reliability and information integrity.

Network security (5)

Impact analysis

Entity systems generate information that is reviewed and evaluated to determine impacts on the functioning of internal controls.

Limit Network Connections

Entity ensures that the production databases access and Secure Shell access to infrastructure entities are protected from public internet access.

External System Connections

Every Production host is protected by a firewall with a deny-by-default rule. Deny by default rule set is a default on the Entity's cloud provider.

Transmission Confidentiality

Entity has set up processes to utilize standard encryption methods, including HTTPS with the TLS algorithm, to keep transmitted data confidential.

Data used in Testing

Entity ensures that customer data used in non-Production environments requires the same level of protection as the production environment.

App security (2)

Conspicuous Link To Privacy Notice

Entity displays the most current information about its services on its website, which is accessible to its customers.

Unauthorized Activities

Entity uses Sprinto, a continuous monitoring system, to alert the security team to update the access levels of team members whose roles have changed.

Endpoint security (1)

Endpoints Encryption

Entity requires that all critical endpoints are encrypted to protect them from unauthorized access.

Corporate security (21)

Organizational Structure

Entity maintains an organizational structure to define authorities, facilitate information flow and establish responsibilities.

Roles & Responsibilities

Entity has established procedures to communicate with staff about their roles and responsibilities.

Competency Screening

Entity has procedures to ensure that all security-related positions are staffed by qualified individuals who have the necessary skill set.

New Hire Policy Acknowledgement

Entity has established procedures for new staff to acknowledge applicable company policies as a part of their onboarding.

Performance Review

Entity requires that all employees in client serving, IT, Engineering, and Information Security roles are periodically evaluated regarding their job responsibilities.

Automated Reporting

Entity has provided information to employees, via various Information Security Policies/procedures, on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the entity in the event there are problems.

Incident Reporting Assistance

Entity has provided information to customers on how to report failures, incidents, concerns, or other complaints related to the services or systems provided by the Entity in the event there are problems.

Risk Framing

Entity performs a formal risk assessment exercise annually, as per documented guidelines and procedures, to identify threats that could impair systems' security commitments and requirements.

Fraud

Entity considers the potential for fraud when assessing risks. This is an entry in the risk matrix.

Third-Party Criticality Assessments

Entity performs a formal vendor risk assessment exercise annually to identify vendors that are critical to the systems' security commitments and requirements.

Assigned Cybersecurity & Privacy Responsibilities

Entity's Senior Management assigns the role of Information Security Officer who is delegated to centrally manage, coordinate, develop, implement, and maintain an enterprise-wide cybersecurity and privacy program.

Management Review of Org Chart

Entity's Senior Management reviews and approves the Organizational Chart for all employees annually.

Management Review of Risks

Entity's Senior Management reviews and approves the "Risk Assessment Report" annually.

Management Review of Third-Party Risks

Entity's Senior Management reviews and approves the "Vendor Risk Assessment Report" annually.

Subservice organization evaluation

Entity reviews and evaluates all subservice organizations periodically, to ensure commitments to Entity's customers can be met.

Segregates Roles and Responsibilities

Entity's Senior Management segregates responsibilities and duties across the organization to mitigate risks to the services provided to its customers.

Testing

Entity has procedures to conduct regular tests and exercises that determine the effectiveness and the readiness to execute the contingency plan.

Asset Ownership Assignment

Entity has set up mechanisms to assign and manage asset ownership responsibilities and establish a common understanding of asset protection requirements.

Data Governance

Entity maintains a list of legal, statutory, and regulatory requirements relevant to information security.

Updates During Installations / Removals

Entity periodically updates and reviews the inventory of systems as a part of installations, removals, and system updates.

Inventory of Endpoint Assets

Entity develops, documents, and maintains an inventory of organizational endpoint systems, including all necessary information to achieve accountability.

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